“It’s easy to bore your customers to death with email,” writes Karen Talavera in an article at MarketingProfs. “Just send them the same type of message repeatedly, and you’ll succeed.”
Many companies, for instance, fall into the easy rhythm of sending e-newsletter after e-newsletter, never adding anything else to the mix. While there’s nothing wrong with an e-newsletter, your campaigns start to feel stale if you don’t offer a variety of message types. Here are three that can work well for you:
Announcements, alerts and reminders. Whether you’re hosting an event, launching a new product or promoting an offer, Talavera recommends a three-message series that: “(a) gives your audience a heads-up as to when your initiative will ‘go live,’ (b) tells them when it’s official, and (c) reminds them before it’s over or expires.” It sounds like a lot of email, but she downplays frequency concerns by noting most marketers don’t send enough messages like these.
Helpful, educational content. You’ll increase customer loyalty and engagement if you intersperse sales-oriented messages with information that explicitly benefits subscribers: articles, blog posts, white papers, videos, webinars and podcasts.
Triggered up-sell and down-sell offers. Encourage existing customers to make another purchase with automated messages that suggest complementary products or services. “For those who don’t convert on the up-sell offer,” Talavera advises, “especially after a free trial, proceed to a down-sell offer (usually a lower-priced, lower commitment than the up-sell or original purchase).”
Don’t be a bore. If you want to hold subscriber interest, you’ll need to create a diverse, engaging mix of email campaigns.
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